Privacy policy.

Effective Date: July 24, 2025

Hale Tree Care ("we", "our", or "us") values your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website https://www.haletreecare.com, request services, or interact with us through any digital or physical means.

By using our website or providing your information, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following information:

  • Personal Identifiers: Name, phone number, email address, physical address

  • Property Information: Tree species, property size, service history

  • Communication Records: Text messages, emails, phone call logs

  • Technical Data (if applicable): IP address, browser type, device information, referral URLs, and pages visited (via cookies or analytics)

2. How We Collect Information

We collect information when you:

  • Fill out a request form on our website

  • Call, text, or email us directly

  • Schedule or receive services from us

  • Interact with us on social media

  • Use our website (automatically via analytics tools)

3. How We Use Your Information

We use your information to:

  • Provide and manage tree care services

  • Communicate with you via phone, email, or SMS

  • Send appointment confirmations, service updates, and follow-ups

  • Respond to customer inquiries or requests

  • Improve our website and service offerings

4. Text Message Consent and Opt-Out

By submitting your information through our website or by communicating with us via phone or email, you consent to receive service-related text messages from Hale Tree Care at the number you provide.

  • Message types may include appointment reminders, service updates, scheduling coordination, and follow-ups.

  • Message frequency will vary depending on your service needs.

  • Message and data rates may apply depending on your mobile carrier.

  • You may opt out at any time by replying STOP to any text message.

5. How We Share Your Information

We do not sell or rent your personal information.

We may share your data only with:

  • Service providers who help us deliver our services (e.g., scheduling, CRM, communications)

  • Government or legal entities as required by law

  • Contracted team members or subcontractors directly involved in your tree care services

These parties are required to keep your information confidential.

6. Cookies and Analytics

Our website may use cookies or similar technologies to improve functionality and gather basic analytics.

  • Cookies help us track site performance and improve the user experience.

  • You can control cookie preferences in your browser settings.

7. Data Security

We implement reasonable physical, electronic, and managerial safeguards to protect your personal information. However, no system is completely secure, and we cannot guarantee absolute protection of your data.

8. Your Rights and Choices

You have the right to:

  • Access, update, or delete your information by contacting us

  • Opt out of marketing emails and text messages

  • Request a copy of the data we have collected

9. Third-Party Links

Our website may contain links to third-party websites or platforms. We are not responsible for the privacy practices or content of those sites.

10. Children's Privacy

Our services are not directed to individuals under 13. We do not knowingly collect information from children. If we learn we have done so, we will delete it promptly.

11. Policy Updates

We may update this Privacy Policy from time to time. Changes will be posted on this page with the new effective date. We encourage you to review this policy periodically.

12. Contact Us

If you have questions or concerns about this Privacy Policy, please contact:

Hale Tree Care
Email: info@haletreecare.com
Phone: 865-304-2094
Website: https://www.haletreecare.com